Frequently Asked Questions

Q: I am a new homeowner! How do I submit my contact information?

A: Simply request a homeowner questionnaire from your Association Manager!

Q: Where do I locate contact information?

A: Contact information can be found here.

Q: Who is my Association Manager?

A: The name of your Association Manager can be typically found at the bottom of every letter (except the statement) from DeCamara Management.

Q: When is my payment due?

A: Payments are due the first of every month.

Q: How do I set up an Auto-pay feature for my billing?

A: In order to set up an auto-pay feature, you have a selection of options, 1) Set up auto-pay through your own personal bank, 2) Our third party vendor, paylease. Paylease can be reached at the number #866-729-5327, paylease will ask for your ten digit account number.

Q: Where do I find my ten digit account number?


A: Your ten digit account number can be found in the top right corner of your account statement

Q: Where do I send my payment?

A: Send to post office box (P.O. Box) 7392, San Francisco, CA 94120-7392

*Be sure it includes your 10 digit account number!

Q: I have a comment/maintenance issue/question…Who do I email?

A: Email in writing to your corresponding Association Manager.

Q: How do I get an Escrow document?

A: Requests for an Escrow document should be submitted via email to your corresponding Association Manager.